Turning complex public challenges into usable digital services
UKUX helps government, councils, health, justice and public-sector teams understand users, reduce risk and design services that are accessible, evidence-led and ready for delivery.
What we do
We help organisations move from unclear problems to confident decisions. Through user research, service design, accessibility, discovery and strategy, we uncover what people need, where services fail, and what teams should do next. Our work is practical, inclusive and delivery-focused — turning insight into service improvements, product direction and measurable outcomes.
Who we are
UKUX is a senior-led consultancy specialising in early-stage discovery, behavioural insight and user-centred design for the public sector. We bring deep expertise across:
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Discovery research and problem framing
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Systems and behavioural analysis
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Service design and transformation
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UCD leadership and team capability
Meet our team
We are a multi-disciplinary team of researchers and designers dedicated to creating public services that work better for everyone. Based across the UK, we bring senior-level expertise to help teams navigate discovery and design challenges.
Lauren Thomsen-Moore
Head of User Centred Design
Leading our UCD practice, shaping strategy and ensuring every service puts users first.
Hannah Knowles
Delivery Lead
Driving projects from discovery to live, keeping teams aligned and delivery on track.
Rober Kiss
Lead Service Designer
Designing end-to-end services that are intuitive, accessible, and built around real needs.
Melissa Elomrani
User Researcher
Uncovering user behaviours and needs to inform smarter, evidence-based design decisions.
Poppy Moore
User Researcher
Turning user insight into clear findings that guide teams toward meaningful outcomes.
A different way of working
We believe public services should be designed around people, not systems. Our focus is on understanding the wider context — behaviours, constraints and system dynamics — so that technology and services deliver meaningful outcomes for the public good. We work transparently and collaboratively, bringing stakeholders into the process and making insight visible, actionable and shared across teams.