Privacy Policy

UXUK Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.uxukltd.co.uk, contact us, use our services, or otherwise interact with us.

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We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

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1. Who we are

UXUK Ltd

13 Drayton Gardens

London

N21 2NR

United Kingdom

Email: lauren.thomsen@ukuxltd.com

Website: www.uxukltd.co.uk

For the purposes of applicable data protection legislation, UXUK Ltd is generally the data controller for personal information that we collect and process in connection with our business and website.

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2. What personal information we may collect

Depending on how you interact with us, we may collect and process the following types of personal information:

 

Contact information

This may include:

• Name

• Job title

• Company name

• Email address

• Telephone number

• Postal or business address

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Information you provide to us

This may include information you provide when you:

• Contact us by email, telephone or through our website

• Request information about our services

• Make an enquiry

• Become a customer

• Enter into a contract with us

• Correspond with us

• Provide feedback

• Subscribe to communications or marketing, where applicable

 

Website and technical information

When you visit our website, we may collect certain technical information, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• General location information

• Pages visited

• Date and time of visits

• Information about how you use our website

 

Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.

 

3. How we collect personal information

We may collect personal information:

• Directly from you

• When you contact us

• When you complete a website form

• When you request our services

• When you communicate with us by email or telephone

• Through our website

• From publicly available sources

• From business partners or other organisations where appropriate and lawful

 

Where we obtain personal information from another source, we will provide the relevant privacy information as required by applicable data protection legislation.

 

4. How we use your personal information

We may use personal information for purposes including:

• Responding to enquiries

• Providing information about our services

• Providing and managing our services

• Managing customer and business relationships

• Preparing quotations and proposals

• Entering into and managing contracts

• Processing payments and invoices

• Communicating with customers, suppliers and business contacts

• Providing customer support

• Managing our business operations

• Maintaining the security of our systems and website

• Improving our website, services and customer experience

• Monitoring and analysing website usage where appropriate

• Complying with legal and regulatory obligations

• Establishing, exercising or defending legal claims

• Sending marketing communications where we are legally permitted to do so

We will only use personal information for purposes that are lawful, fair and transparent.

 

5. Lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract: We may process personal information where it is necessary to enter into or perform a contract with you.

• Legitimate interests: We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing business relationships, improving our services, maintaining website security and conducting normal business administration.

• Legal obligation: We may process personal information where this is necessary to comply with a legal or regulatory obligation.

• Consent: Where required, we may process personal information on the basis of your consent. Where we rely on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

 

6. Marketing

We may occasionally contact customers, prospective customers or business contacts about our services where we are legally permitted to do so.

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Where consent is required for electronic marketing, we will obtain the appropriate consent before sending marketing communications.

 

You can ask us to stop sending marketing communications at any time by contacting:

 

lauren.thomsen@ukuxltd.com

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You can also use any unsubscribe facility included in our marketing communications.

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7. Sharing your personal information

We will not sell your personal information.

 

We may share personal information where necessary with trusted third parties who help us operate our business. These may include:

• IT and technology providers

• Website hosting providers

• Email and communication providers

• Cloud storage providers

• Professional advisers

• Accountants and auditors

• Payment providers

• Legal advisers

• Business partners or subcontractors where necessary to provide services

• Government, regulatory or law-enforcement authorities where legally required

 

Where we use third-party service providers to process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.

 

8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

 

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.

 

9. How long we keep personal information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

 

The length of time information is retained will depend on factors including:

• The purpose for which the information was collected

• Whether we have an ongoing relationship with you

• Contractual requirements

• Legal and regulatory requirements

• Accounting and tax requirements

• The need to establish, exercise or defend legal claims

 

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

 

10. Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

 

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

 

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make the website function correctly

• Remember preferences

• Understand how visitors use the website

• Improve website performance

• Support other website functionality

 

Where required, we will obtain consent before using non-essential cookies.

 

Further information can be found in our Cookie Policy.

 

12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request transfer of your personal information in certain circumstances

• Withdraw consent where processing is based on consent

• Object to direct marketing

 

You also have rights relating to certain forms of automated decision-making and profiling where applicable.

 

These rights are subject to certain legal conditions and exemptions.

 

For further information about your rights, please contact us.

 

13. How to exercise your rights

If you would like to exercise any of your data protection rights, please contact:

 

UXUK Ltd

13 Drayton Gardens

London

N21 2NR

United Kingdom

 

Email: lauren.thomsen@ukuxltd.com

 

Please provide sufficient information to allow us to identify you and understand your request. We may need to request additional information to verify your identity before responding to certain requests.

 

We will normally respond to valid requests within the applicable statutory timeframe.

 

14. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can investigate and try to resolve your concerns.

 

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

 

The ICO's website provides information about making a data protection complaint: https://ico.org.uk/

 

15. Third-party websites

Our website may contain links to third-party websites or services.

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This Privacy Policy does not apply to those third-party websites. We recommend that you review the privacy policy of any third-party website before providing personal information.

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16. Children's information

Our website and services are not generally intended to collect personal information from children.

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Where we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address the situation.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to the way we process personal information

• Changes to technology

• Changes to legal or regulatory requirements

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The latest version will be published on our website.

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The “Last updated” date at the top of this Privacy Policy indicates when it was most recently reviewed or amended.

 

18. Contact us

If you have any questions about this Privacy Policy or how UXUK Ltd handles personal information, please contact us.

 

UXUK Ltd

13 Drayton Gardens

London

N21 2NR

United Kingdom

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Email: lauren.thomsen@ukuxltd.com

Website: www.uxukltd.co.uk